Usage Guide

Rental Procedure

STEP 1: Confirm Your Driver's Category

Our rental service is broadly divided into the following categories based on the type of driver's license you hold.
First, please confirm which category applies to you.
(1) Holders of a Japanese Driver's License
Regardless of nationality, individuals who have passed the official Japanese driving license exam and have been issued a valid Japanese driver's license.


(2) Non-Holders of a Japanese Driver's License
Ⅰ. Holders of an International Driving Permit issued by a Geneva Convention member country
Ⅱ. Holders of a driver's license issued by a country or region that is a signatory to the Geneva Convention and has a driving license system equivalent to Japan's standards:Italy ,Switzerland,Germany,France,Belgium,Taiwan

Required Documents For Category (1) → No prior preparation is necessary. For Category (2) → Please prepare the following documents according to your situation:
Ⅰ. Holders of an International Driving Permit issued by a Geneva Convention member country
International Driving Permit (IDP)
Ⅱ. Holders of a driver's license from a country or region with an equivalent system
Your domestic driver's license
A Japanese translation of your domestic driver's license issued by:JAF (Japan Automobile Federation)Embassy or other official body
https://english.jaf.or.jp/driving-in-japan/drive-in-japan/switch-to-japanese-license

STEP 2: On the Day of Use


Please make sure to visit the store when picking up the vehicle. You will be provided with important information regarding precautions and accident coverage.
Items Required at the Time of Visit
(1) Holders of a Japanese Driver's License
Driver’s license (for all drivers)
Credit card
(2) Non-Holders of a Japanese Driver's License
Ⅰ. Holders of an International Driving Permit issued by a Geneva Convention member country
Passport
International Driving Permit (IDP)
Credit card
Ⅱ. Holders of a driver's license from a country or region with an equivalent system
Passport
Your domestic driver's license
Japanese translation of your domestic driver's license
Credit card

STEP 3: New Membership Registration and Reservation

Confirmation of Reservation

We will confirm your name, rental period, and the type of car you reserved based on the reservation details.

Preparation of Contract

We will explain the insurance, warranty system, and important notes, and you will be required to sign the contract.

Photographing of Identification Documents

We will take photographs of your driver’s license, passport, and other identification documents.

Operation Instructions and Exterior Inspection of the Vehicle

We will provide instructions on how to operate the vehicle. At the same time, we will inspect the exterior of the vehicle for scratches and dents together with you. The results will be recorded on a dedicated form, and you will be asked to sign it.

Departure

Please drive safely and enjoy your trip!


Precautions for Use

Precautions for Vehicle Use

Our vehicles are all classic cars. Some parts may no longer be available, and some vehicles may be difficult to repair.

Therefore, please use them with extreme care. The following actions are strictly prohibited:

  • Reckless driving, such as attacking mountain passes, circuit driving, drifting, and significantly exceeding the speed limit.
  • Violations of traffic laws.
  • Over-revving the engine into the red zone or frequently making sharp turns, which may put a strain on the vehicle.
  1. All vehicles are non-smoking. Smoking inside the vehicle is strictly prohibited.
  2. Do not touch the dashcam.
    If you violate any of the above prohibitions and cause damage or malfunction to the vehicle, you will be required to cover the full cost of repairs and pay the NOC (Non-Operation Charge) for the repair period.

Regarding Illegal Parking

Avoid Illegal Parking! Illegal parking not only causes significant traffic disruption but can also lead to traffic accidents.

Illegal parking is subject to enforcement even if it’s for a short period. In addition to police officers and traffic patrol officers, private "parking monitors" are authorized to confirm illegal parking and attach a violation notice to the vehicle. Once a violation notice is issued, it will be attached to the vehicle regardless of the parking duration.

Situations to Be Careful About

  • Shopping at a convenience store
  • Loading and unloading of cargo
  • Dining

If You Receive a Parking Violation Notice

If a parking violation notice has been attached to the vehicle

Please complete the following steps before returning the rental car:

  • Visit the police station listed on the violation notice and complete the necessary procedures.
  • Pay the fine associated with the parking violation.

Present the violation notice, payment slip, and receipt when returning the rental car.

返却時に、支払いの完了が確認できない場合

A fee of ¥25,000 will be charged for each parking violation. 25,000円

If you complete the procedure with the police, pay the fine, and provide the payment slip and receipt to us after returning the vehicle, we will refund the full amount of the penalty. (Bank transfer fees, etc., will be borne by the customer.).

If You Fail to Pay the Fine or Handle the Violation We will provide your personal information to the police and take necessary measures to hold you accountable for the illegal parking violation.


Customer Liability in Case of an Accident Insurance Deductible

  • The insurance deductible¥100,000.
  • You will be responsible for any damage exceeding the compensation limit of the insurance policy, as well as any damage not covered by the insurance.
  • Non-Operation Charge (NOC)If the vehicle becomes unavailable for use due to an accident, theft, malfunction caused by the driver, interior damage, or odor, the following compensation fees will apply during the repair period:
    • Minor damage such as wheel damage or bumper dents/scratches ¥100,000
    • Other damage or malfunction where the vehicle can still be driven back to the store ¥300,000
    • Other damage or malfunction where the vehicle cannot be driven back to the store ¥900,000

Exclusions from Insurance Coverage

The following damages and incidents are not covered by the insurance policy and will be the customer’s responsibility:

  • Failure to report the accident to both the police and the rental company.
  • Violation of the membership agreement.
  • Violations of traffic laws (e.g., not wearing a seatbelt, drunk driving, drug use, driving without a license, unauthorized extension of rental period, driving by someone other than the registered driver, unauthorized subleasing, and unauthorized settlements).
  • Theft due to failure to lock the vehicle or leaving the key in the ignition.
  • Damage caused by poor driving habits (e.g., excessive revving, frequent hard turns).
  • Damage caused by improper use of the interior equipment, or loss of equipment.
  • Damage from installing chains or carriers, or driving on beaches, riverbanks, or forest roads.Accidents or damage from reckless driving on circuits, rough terrain, or non-public roads.
  • Damage or loss due to tampering with the dashcam, resulting in missing driving data.

If Any of the Above Conditions Are Violated The company assumes no responsibility for any damages incurred. Your understanding and cooperation are appreciated.

Obligation to Use Safety Devices

  •  Obligation to Wear Rear Seat Belts Rear seat belt use is also mandatory! Many people misunderstand that seat belt use is required only on expressways. However, since June 2008, wearing a seat belt has been mandatory in the rear seats as well, regardless of whether you are on an expressway or a regular road. Failure to wear a seatbelt is a violation. It is an obligation for everyone in the vehicle. Our company is promoting the "Rear Seat Belt Use Promotion Campaign." Before departure, we will confirm that passengers in the rear seats are wearing seat belts before guiding your departure. We appreciate your cooperation.
  •  Obligation to Use Child Seats If you are accompanied by children under the age of 6, please be sure to bring your own child seat. According to the Road Traffic Act, when carrying children under the age of 6, drivers are required to use a child safety seat. This also applies when using a rental car — the seat must be installed without exception. If you arrive with children under the age of 6 and without a child seat, we will have to decline your rental.

In Case of an Accident or Breakdown

In the event of an accident, first provide aid to any injured persons. Then, contact the police and our company.

  • In case of an accident
    • If there are any injuries, please provide assistance to the injured (call 119).
    • Next, contact the police. ※ Do not attempt to settle the issue privately on the spot.
    • Finally, contact our company.
    • We will provide a checklist for accidents at the time of rental — please complete it as instructed.
  • In case of breakdown
    • If the vehicle breaks down or has a defect, please contact our company immediately.
  • Customer Liability in Case of an Accident Insurance Deductible
    You will be responsible for the insurance deductible. The deductible amount is ¥100,000.
    You will be responsible for any damage exceeding the compensation limit of the insurance policy, as well as any damage not covered by the insurance.
    Non-Operation Charge (NOC): If the rental car becomes unusable due to an accident, theft, malfunction, damage, or odors caused by the renter or driver, a portion of the business compensation during the repair period will be charged as follows:
    Minor damage such as wheel damage or bumper dents/scratches ¥100,000
    Other damage or malfunction where the vehicle can still be driven back to the store ¥300,000
  • Other damage or malfunction where the vehicle cannot be driven back to the store ¥900,000
    • You will be responsible for the insurance deductible. The deductible amount is ¥100,000.
    • You will be responsible for any damage exceeding the compensation limit of the insurance policy, as well as any damage not covered by the insurance.
    • Non-Operation Charge (NOC): If the rental car becomes unusable due to an accident, theft, malfunction, damage, or odors caused by the renter or driver, a portion of the business compensation during the repair period will be charged as follows:
    • Minor damage such as wheel damage or bumper dents/scratches ¥100,000
    • Other damage or malfunction where the vehicle can still be driven back to the store ¥300,000
    • Other damage or malfunction where the vehicle cannot be driven back to the store ¥900,000
  • Exclusions from Insurance Coverage: You will be responsible for any damages resulting from the following driving behaviors or situations:
    • Failure to report the accident to both the police and the rental company.
    • In the event that an accident or breakdown occurs and driving data cannot be verified due to the customer operating or tampering with the dashcam, the customer will be responsible for the full cost of repairs and the Non-Operation Charge (NOC).
    • Violation of the membership agreement.
      Violations of traffic laws (e.g., not wearing a seatbelt, drunk driving, drug use, driving without a license, unauthorized extension of rental period, driving by someone other than the registered driver, unauthorized subleasing, and unauthorized settlements).
    • Theft due to forgetting to lock the car or leaving the key in the ignition, damages resulting from illegal parking, damage or loss of interior equipment, damage or corrosion to the vehicle body caused by improper usage, scratches from attaching chains or carriers, damage from driving on beaches, riverbanks, or forest paths, use in any form of testing or competition, or towing/pushing another vehicle.
    • Damages resulting from negligence during circuit driving, off-road driving, driving on non-public roads, or reckless driving are not covered by insurance. The customer will be fully responsible for any tire and vehicle repair costs.
    • Any accidents that fall under the exclusions listed in the insurance policy terms.
      Damage caused intentionally, damage or punctures to tires, loss of wheel caps, etc.

〒151-0071 2-18-4 Honmachi, Shibuya-ku, Tokyo, Japan
info@carrental-tokyo.jp
Business Hours: 8:00 AM – 7:00 PM
Closed: Irregular Holidays

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